TRANSFER SERVICE AGREEMENT

1 Parties and Subject of the Agreement

The service provider under this Agreement is 35MOYA TURİZM İNŞAAT GIDA NAKLİYE SANAYİ VE TİCARET LİMİTED ŞİRKETİ .

The services are provided within the operations of Journey Friends Travel Agency and under the 35 MOYA VIP Transfer service brand.

The “Customer” means the natural or legal person requesting transfer services for themselves or for passengers on whose behalf the reservation is made.

The subject of this Agreement is the provision of the transfer or private transportation service requested by the Customer and specified in the reservation confirmation, subject to the terms agreed between the parties.

2 Scope of Service

Depending on the reservation, the service may include airport transfers, hotel transfers, private urban or intercity transfers, chauffeur-driven vehicle allocation, group transportation, corporate transportation, wedding and special-event transportation, or other private transportation services agreed between the parties.

The exact scope of the service is determined according to the date, time, route, number of passengers, vehicle category, additional services and any other terms stated in the reservation confirmation or separately agreed between the parties.

3 Reservation and Confirmation

Submission of a form through the website, or an enquiry regarding price or availability through WhatsApp, telephone, email or another communication channel, does not by itself constitute a confirmed reservation.

A reservation becomes confirmed once the service provider confirms the date, time, route, vehicle or vehicle category and other essential reservation details.

Confirmation sent to the Customer via WhatsApp, email, reservation form, voucher/confirmation document or another written communication channel may be used to determine the scope of the reservation.

The Customer is responsible for reviewing the information contained in the reservation confirmation and notifying the service provider as soon as possible of any error or omission.

4 Customer's Obligation to Provide Information

The Customer is responsible for providing accurate, current and complete information necessary for the proper planning and performance of the service.

Depending on the nature of the reservation, the following information may be requested:

• Passenger's full name,
• Telephone number and contact details,
• Transfer date and time,
• Pick-up and drop-off locations,
• Flight number and flight information,
• Number of passengers,
• Luggage information,
• Requirement for an infant seat, child seat or booster seat,
• Other special requests required for planning the service.

Where incorrect or incomplete information results in delay, incorrect planning, inability to perform the service or the need for additional operations, any resulting additional costs may be charged to the Customer.

5 Vehicle Category and Vehicle Replacement

A Vito, Sprinter, midibus, coach or another appropriate vehicle category may be assigned at the time of reservation. Vehicle capacity is planned according to the number of passengers, amount of luggage, route and operational requirements.

Unless a specific make, model, model year, colour, registration plate or particular vehicle has been expressly guaranteed in writing, vehicle images displayed on the website, social media or promotional materials may be representative of the relevant vehicle category.

In the event of operational requirements, technical malfunction, maintenance, traffic conditions, delay from a previous assignment or another justified reason, the originally planned vehicle may be replaced with another vehicle of the same or an equivalent category that is suitable in terms of passenger capacity and the essential nature of the service.

6 Pricing and Payment

The transfer price may be determined according to the route, vehicle category, number of passengers, service duration, special requests, additional stops and overall scope of the service.

Unless otherwise stated, the price communicated to the Customer before or at the time of reservation confirmation applies to the confirmed scope of service.

Payment may be made, according to the method offered during the reservation process or agreed between the parties, in the vehicle, by bank transfer/EFT, by credit or debit card through a POS terminal, mobile POS, payment link or another payment method accepted by the company.

If direct online payment is made available through the website in the future, payment transactions may be processed through the relevant bank, payment institution or secure payment service provider.

7 Airport Transfers and Flight Information

For airport meet-and-greet services, it is important that the Customer provides the correct flight number and flight date.

Where accurate flight information has been provided, the actual flight status may be taken into account for operational planning. However, the Customer should notify the service provider as soon as possible in the event of a flight cancellation, flight change, travel on a different flight or another material change that may affect the service.

The airport meeting point and vehicle or driver details may be communicated to the Customer before the reservation or closer to the transfer time, depending on operational requirements.

8 Waiting Times and No-Show

If the passenger experiences a delay, they are expected to contact the service provider by telephone or WhatsApp before the applicable waiting period expires.

Where timely notice is provided, additional waiting may be considered depending on the vehicle and driver's subsequent schedule and operational availability. Additional waiting is not guaranteed and may be subject to an additional charge where applicable.

If the passenger does not arrive at the meeting point within the applicable period, cannot be reached and does not provide information regarding the delay, the reservation may be treated as a No-Show.

9 Cancellation, Refund and Reservation Amendments

Reservation cancellations, refunds, date or time changes, flight changes, No-Show situations and other related matters are assessed in accordance with the Cancellation, Refund & Amendment Policy published on the website.

Unless otherwise specifically agreed for standard reservations:

• Cancellations made at least 12 hours before the transfer are eligible for a 100% refund,
• Cancellations made less than 12 hours but at least 6 hours before the transfer are eligible for a 50% refund,
• No refund is made for cancellations received less than 6 hours before the transfer,
• No refund is made in the event of a No-Show.

Special cancellation, payment or amendment conditions communicated before reservation may apply to corporate services, group transfers, weddings and special events, tours or dedicated vehicle allocations.

10 Passengers, Luggage and Child Seats

The Customer must accurately state the number of passengers and the amount of luggage that may affect the planning of the service.

Oversized, excessive or non-standard luggage must be declared before the reservation. Where undeclared luggage causes the planned vehicle capacity to be insufficient, any additional operation or vehicle requirement may be subject to an additional charge.

Requests for an infant seat, child seat or booster seat should be made at the time of reservation or sufficiently in advance. The child's age or required seat type may be requested in order to arrange an appropriate seat.

11 Passenger Obligations

During the service, passengers are required to comply with reasonable instructions given by the driver and relevant personnel for the purpose of safe transportation.

• Seat belts must be used,
• The vehicle and its equipment must not be damaged,
• Passengers must refrain from behaviour that may distract the driver or endanger driving safety,
• Items or substances whose transportation is prohibited by law must not be brought into the vehicle,
• Material changes affecting the transfer schedule should be communicated as soon as possible.

If a passenger's behaviour seriously endangers driving safety, the safety of others or the lawful performance of the service, the service may be suspended or terminated depending on the circumstances of the case.

12 Circumstances Affecting Performance of the Service

Traffic congestion, road closures, accidents, weather conditions, security measures, actions of public authorities, flight operations or other events outside the reasonable control of the service provider may affect the duration or route of the transfer.

In such circumstances, the driver or operations team may use an appropriate alternative route or operational plan in order to protect passenger safety and continue the service.

Particularly for transfers to the airport, it is important that the Customer selects a pick-up time that provides sufficient time before the scheduled flight departure.

13 Force Majeure

Natural disasters, extraordinary weather conditions, war, civil disturbances, decisions of public authorities, road or area closures, extraordinary disruptions to transportation systems and similar events outside the reasonable control of the parties may be considered force majeure.

In the event of force majeure, an alternative route, date or time will be considered first where reasonably possible. Any amendment or refund will be assessed by taking into account the specific circumstances, the stage of performance of the service, costs already incurred and applicable law.

14 Protection of Personal Data

Personal data obtained in connection with the reservation and performance of the service is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and the applicable legislation.

Detailed information regarding the purposes and legal grounds for processing personal data, parties to whom data may be transferred and the rights of the data subject is provided in the KVKK Privacy Notice published on the website.

15 Liability and Nature of the Service

The service provider is responsible for performing the transfer service covered by the confirmed reservation with reasonable care and within its operational capabilities.

Delays directly resulting from circumstances outside the reasonable control of the service provider, including traffic, weather conditions, actions of public authorities, road closures or disruptions to flight or transportation systems, will be assessed according to the circumstances of each case.

Nothing in this Agreement shall be interpreted as excluding any rights of the parties that cannot lawfully be restricted under applicable legislation.

16 Consumer Rights

Mandatory rights available to Customers who qualify as consumers under applicable consumer legislation remain reserved.

This Agreement is not intended to restrict any statutory right of application, claim or other right available to a consumer that cannot legally be excluded by contract.

In consumer transactions, the Customer may apply to the competent Consumer Arbitration Committees, Consumer Courts and other authorities legally competent under the applicable legislation, depending on the nature and value of the dispute.

17 Governing Law and Dispute Resolution

This Agreement shall be interpreted and applied in accordance with the laws of the Republic of Türkiye.

In consumer transactions, the consumer's right to apply to the competent Consumer Arbitration Committees, Consumer Courts and other legally competent authorities under applicable legislation remains reserved.

For disputes that do not constitute consumer transactions and in which the parties are legally permitted to enter into a valid jurisdiction agreement, the Courts and Enforcement Offices of İzmir shall have jurisdiction.

18 Acceptance and Entry into Effect

This Agreement becomes applicable to the relevant reservation upon confirmation of the reservation by the Customer, purchase of the service, payment or acceptance of the contractual terms presented electronically, as applicable.

Where an electronic checkbox is used on the reservation form for acceptance of the Agreement, the Customer may be provided with access to the relevant texts and a means to expressly indicate acceptance.

19 Amendments to the Agreement

This Agreement may be updated due to changes in legislation, the scope of services, payment methods, reservation systems or operational processes.

The updated text applies to new reservations from the date on which it is published on the website. For reservations confirmed before an update, the terms communicated to and accepted by the Customer at the time of the relevant reservation, together with any mandatory applicable legislation, will be taken into account.