PRIVACY POLICY

1 Purpose and Scope of This Policy

This Policy has been prepared to explain the fundamental principles applied to information relating to persons who visit our website, request information or quotations for transfer services, make reservations, use our services or otherwise contact us.

This Policy may cover the website, telephone, WhatsApp, email, reservation forms and other communication and operational channels used in connection with the provision of our services.

2 Information That May Be Collected

Depending on the nature of the service and the interaction with the individual, the following categories of information may be processed:

• Name, surname and passenger information,
• Telephone number and email address,
• Reservation and transfer information,
• Pick-up and drop-off locations,
• Flight number, flight date and related flight information,
• Number of passengers and luggage-related information,
• Requests for an infant seat, child seat or booster seat,
• Billing and payment transaction information,
• Information relating to communications made by telephone, WhatsApp, email or other channels,
• Technical information and cookie data that may arise during use of the website.

3 Purposes for Which Information Is Used

Where the relevant legal conditions are met, information obtained may primarily be used for the following purposes:

• Receiving and evaluating transfer requests,
• Creating and managing reservations,
• Planning transfer operations,
• Communicating with customers and passengers,
• Planning vehicles and drivers,
• Managing airport meet-and-greet operations,
• Processing payments, accounting and invoicing,
• Handling customer requests and complaints,
• Maintaining service security and operational continuity,
• Complying with legal obligations,
• Improving the security, performance and usability of the website.

4 Methods of Collecting Information

Information may be obtained directly from the data subject or from persons who are authorised to provide information in connection with the provision of the service.

Data may be collected in particular through:

• Website reservation and contact forms,
• Telephone calls,
• WhatsApp correspondence,
• Email communications,
• Reservation or confirmation forms,
• Corporate customers or business partners,
• Operational records generated during the provision of the service,
• Cookies and similar internet technologies.

5 Sharing of Information

Personal information may be shared only to the extent necessary for the provision of the service, compliance with legal obligations or other lawful grounds provided for under applicable legislation.

In this context, information may be shared, where necessary and proportionate, with:

• Assigned drivers,
• Authorised suppliers providing vehicle and transportation services,
• Relevant travel and operational business partners,
• Accounting and financial advisory service providers,
• Banks or payment service providers depending on the method of payment,
• Public authorities and institutions legally authorised to request such information.

6 Information Shared with Drivers and the Operations Team

In order to perform the transfer, information such as the passenger's name, pick-up and drop-off locations, transfer time, flight information, number of passengers and other information necessary for the operation may be shared with the assigned driver or operations personnel.

The customer's telephone number may be shared with the driver or relevant operations personnel where direct communication is operationally necessary.

Such sharing should be limited to the information necessary for the performance of the service.

7 Payment Information

Payments may be made in the vehicle, by bank transfer/EFT, POS terminal, mobile POS/Cep POS, payment link or another payment method accepted by the company.

For transactions made by credit or debit card, card information may be processed through the secure infrastructure of the relevant bank or payment service provider.

The company may retain payment and transaction information required for the provision of the service and maintenance of financial records in accordance with applicable legislation.

8 Information Relating to Child Passengers

Where an infant seat, child seat or booster seat is requested for a child passenger, limited information such as the child's age or the type of seat required may be requested in order to arrange an appropriate seat.

Such information should be used only for the purpose of planning the transfer service safely and correctly.

9 Cookies and Website Data

The website may use cookies and similar technologies to enable the website to function technically, maintain security, remember user preferences, measure performance or analyse website usage.

The use of non-essential cookies may, to the extent required by applicable legislation, be subject to the user's preferences or consent.

Further information regarding the types of cookies, their purposes and how they may be managed is provided in the separately published Cookie Policy.

10 Third-Party Services and Links

The website may contain links or integrations directing users to map services, messaging applications, social media platforms, analytics services or other third-party services.

When a user accesses a third-party platform, that platform's own privacy and data processing terms may apply.

Data processing activities carried out by third parties within their own systems may be subject to the responsibility of the relevant third party.

11 Retention of Information

Personal information may be retained for the period necessary for the relevant processing purpose, taking into account applicable statutory retention periods, financial and commercial obligations, the establishment or defence of legal claims and legitimate operational requirements.

Once the applicable retention period has expired and there is no other legal basis requiring continued processing, information may be deleted, destroyed or anonymised using methods compliant with applicable legislation.

12 Information Security

Reasonable technical and administrative measures appropriate to the nature of the service and systems used are implemented to protect personal information against unauthorised access, loss, misuse, unlawful disclosure or alteration.

However, no method of data transmission over the internet or electronic communication system can be guaranteed to provide absolute security.

13 Rights Under the KVKK

Data subjects whose personal data is processed may apply to the data controller and exercise the rights provided under Article 11 of Turkish Law No. 6698 on the Protection of Personal Data (KVKK), subject to the conditions set out in the law.

Where the relevant conditions are met, these rights may include the right to learn whether personal data is being processed, request information if it has been processed, learn the purpose of processing and whether the data is being used in accordance with that purpose, learn the third parties to whom the data has been transferred and exercise the other rights provided by law.

14 Commercial Electronic Communications

Informational messages necessary for managing a reservation or transfer operation serve a different purpose from commercial electronic communications sent for advertising, promotional or marketing purposes.

For marketing-related commercial electronic communications, the consent, authorisation and opt-out mechanisms required by applicable legislation are applied.

Providing contact information for the purpose of receiving a transfer service does not, by itself, constitute general consent to receive marketing communications.

15 Relationship Between This Privacy Policy and the KVKK Privacy Notice

This Privacy Policy explains the general privacy approach applied in connection with our website and services.

Detailed legal information concerning the legal grounds for processing personal data, the purposes for which data is used, the parties to whom data may be transferred and the rights of data subjects under the KVKK is provided in the KVKK Privacy Notice.

16 Updates to This Policy

This Privacy Policy may be updated where necessary due to changes in legislation, technologies used, website features, payment systems or service processes.

The current version becomes effective from the date it is published on the website. Where significant changes are made, additional notice may be provided where considered necessary or legally required.