LEGAL INFORMATION

1 Company and Service Provider

This website and the services offered under the 35 MOYA VIP Transfer brand are operated by 35MOYA TURİZM İNŞAAT GIDA NAKLİYE SANAYİ VE TİCARET LİMİTED ŞİRKETİ .

35 MOYA VIP Transfer is not a separate legal entity. It is the brand used by the company for its transfer and transportation services.

2 Travel Agency Information

Journey Friends Travel Agency operates under a Group A Travel Agency Operating Certificate (Certificate No. 12513) issued in the name of 35MOYA TURİZM İNŞAAT GIDA NAKLİYE SANAYİ VE TİCARET LİMİTED ŞİRKETİ.

Services carried out within the scope of travel agency activities are provided in accordance with applicable legislation and within the scope of the company's relevant authorisations and certificates.

3 35 MOYA VIP Transfer Brand

35 MOYA VIP Transfer is the brand used by the company for private transfers, airport transfers, hotel transfers, point-to-point transportation, urban and intercity transfers, chauffeur-driven vehicle services and related transportation services.

Service presentations and reservation processes carried out under the 35 MOYA VIP Transfer name through this website are conducted within the corporate structure described above.

4 Transfer and Transportation Services

Depending on the nature of the reservation, the services offered may include airport transfers, hotel transfers, private transfers, point-to-point transportation, urban or intercity transfers, chauffeur-driven vehicle services, group transfers, corporate transportation and transportation for private events.

The exact scope of the service is determined according to the route, date, time, number of passengers, vehicle category, service duration and other specific conditions confirmed during the reservation process.

Before a reservation is confirmed, general descriptions on the website should not be interpreted as a guarantee that a particular service or specific vehicle has been allocated.

5 Vehicles and Operational Arrangements

Depending on the nature of the reservation and the number of passengers, transfer services may be provided using Mercedes VIP Vito, Mercedes VIP Sprinter, minibus, midibus, coach or other vehicle categories suitable for the reservation.

Vehicle photographs, images and model information displayed on the website may be used to illustrate the relevant vehicle category and the general standard of service.

Unless a particular make, model, registration number or specific vehicle has been expressly guaranteed, another vehicle of the same or a suitable equivalent category may be assigned due to operational requirements, maintenance, breakdown, traffic conditions, delays from a previous service or similar circumstances.

6 Authorisations, Certificates and Legal Operations

In the provision of transfer and passenger transportation services, applicable travel agency, transportation and other relevant legislation is taken into account according to the nature of the service.

Where required by the nature of the service, operations are carried out within the scope of the relevant transportation authorisations and using vehicles suitable for passenger transportation.

Depending on the vehicle and operational model, required legal documentation, compulsory insurance and passenger seat insurance obligations are applied in accordance with the applicable legislation.

7 Reservation and Confirmation

Reservation requests submitted through the website, telephone, WhatsApp, email or other communication channels do not constitute a confirmed reservation until availability has been checked by the company.

A reservation becomes confirmed when the company sends the customer a confirmation, voucher or equivalent notice confirming acceptance of the reservation.

The customer should check the route, date, time, vehicle category, number of passengers, price and other important details relating to the reservation.

8 Pricing and Payment Information

Service prices may be determined according to the route, vehicle category, date, number of passengers, service duration, additional stops, special requests and operational conditions.

For a specific reservation, the price communicated to the customer and confirmed by the company shall apply.

Depending on the nature of the reservation, payment may be made in the vehicle, by bank transfer/EFT, by credit or debit card through a POS terminal, mobile POS/Cep POS, payment link or another payment method accepted by the company.

If direct online payment is introduced through the website in the future, the security and usage conditions of the relevant payment infrastructure may also apply.

9 Cancellations, Refunds and Amendments

Reservation cancellations, refunds, date or time changes, no-shows, flight changes and other reservation amendments are handled in accordance with the Cancellation, Refund and Amendment Policy and the Transfer Service Agreement.

Specific conditions may also be communicated to the customer depending on the type of reservation. Separate reservation-specific terms may apply to group services, corporate services, weddings, events, tours or special vehicle allocations.

10 Protection of Personal Data

Personal data relating to customers, passengers, website visitors and persons contacting the company is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and other applicable legislation.

Detailed legal information regarding the processing of personal data is provided in the KVKK Privacy Notice; general privacy practices are explained in the Privacy Policy; and information regarding cookies used on the website is provided in the Cookie Policy.

11 Information Published on the Website

Reasonable care is taken to keep service descriptions, routes, vehicle information, prices, images and other content published on the website accurate and up to date.

However, information may be updated from time to time due to operational conditions, vehicle availability, changes in legislation, costs or technical requirements.

Information specifically communicated and confirmed to the customer in relation to a particular reservation takes precedence over general descriptions published on the website, subject to mandatory provisions of applicable law.

12 Intellectual Property and Use of Content

Trademarks, logos, text, designs, photographs, graphics, videos and other content available on the website may be subject to the intellectual property rights of their respective rights holders.

Unless permission has been obtained from the relevant rights holder or use is otherwise permitted by law, such content may not be reproduced, published, modified, distributed or otherwise used for commercial purposes without authorisation.

13 Third-Party Services and Links

The website may contain links to third-party services such as maps, social media platforms, messaging services, payment services or similar external systems.

When a user accesses a third-party service, the relevant provider's own terms of use, privacy, cookie and security policies may apply.

The company does not have direct control over the independent activities, availability or service interruptions of third-party systems outside its control.

14 Consumer Rights

Where a transaction qualifies as a consumer transaction, mandatory consumer rights arising under Turkish Law No. 6502 on Consumer Protection and other applicable legislation remain reserved.

No agreement, policy, notice or condition published on this website shall be interpreted as a waiver by the consumer of statutory rights that cannot legally be excluded or waived by contract.

15 Governing Law and Disputes

Subject to applicable rules of private international law, legal relationships relating to the website, reservation processes and services provided shall be governed by the laws of the Republic of Türkiye.

In consumer transactions, the consumer retains the right to apply to the competent Consumer Arbitration Committees, Consumer Courts and other authorities having jurisdiction under applicable legislation.

For disputes that do not qualify as consumer transactions and for which the parties are legally permitted to enter into a valid jurisdiction agreement, the Courts and Enforcement Offices of İzmir shall have jurisdiction.

16 Related Legal Documents

Persons using the website or making a reservation are advised to review the following legal documents together, where relevant to the transaction:

• KVKK Privacy Notice,
• Privacy Policy,
• Cookie Policy,
• Terms of Use,
• Transfer Service Agreement,
• Cancellation, Refund and Amendment Policy.

These documents regulate different legal matters and complement one another within their respective areas of application.

17 Updates and Effective Date

This Legal Information may be updated to reflect changes in company information, the structure of services, applicable legislation, website functionality or operational processes.

The current version becomes effective from the date on which it is published on the website. Rights arising from previously confirmed reservations and mandatory provisions of applicable law remain unaffected.